"It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing info@bladi.shop . If this does not lead to a solution, it is possible to register your dispute for mediation via the WebwinkelKeur dispute procedure.
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."
