Refund policy

We have a 14 day returns policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@bladi.shop. Please note: for samples and meter goods (upholstery fabrics, filling fiber and the like) exceptions apply.

If your return has been accepted, we will send you a return label with instructions on how and where to send the package. We cannot accept items returned to us without a requested return.

If you have any questions about returns, please feel free to contact us at info@bladi.shop.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. We can then assess the problem and solve it for you.

Exceptions: items that may not be returned

Certain types of items may not be returned, such as perishable goods, custom or personalized products, and personal care items. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift vouchers cannot be returned.

Exchange

The fastest way to get the item you want is to return the item you have and order the new item separately once the return has been accepted.

Legal reflection period of 14 days in the EU

Notwithstanding the above, where the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. Even then, the item must be in the same condition as you received it: unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.

Refund

As soon as we have received and checked your return, we will let you know whether the return has been approved. If approved, we will refund the purchase amount within 14 days via the original payment method. Please note that it may take some time for your bank or credit card company to process and credit the refund.

If it has been more than 14 days since we approved your return, please contact us at info@bladi.shop.

Summary

• You are entitled to a 14-day reflection period on standard products.
• You then have 14 days to return it.
• We have 14 days after receipt to issue the refund.
• The postage costs for the return shipment are entirely at your own expense.
• Products for which a sample can be requested cannot be returned. Upholstery fabrics are therefore excluded from the statutory cooling-off period: given the tailor-made nature of our upholstery fabrics these are excluded from the right of withdrawal as laid down in consumer protection legislation. Once the order is placed and the upholstery fabrics have been cut to the desired length, cancellation or return is not possible.
• A return must first be reported by e-mail or via the shop's customer account.